How do I contact ?
You can email us at letter@renaissancetrend.com (contact details) and our customer service team will be happy to assist!
Do you ship worldwide?
Yes.
Can I modify or cancel my order?
Since we aim to process orders as quickly as possible, you must request changes/cancellations within 12 hours of placing your order. Any request made after this deadline will be rejected. Your order may be returned for a full refund upon receipt.
What payment methods are accepted?
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow more time to process your order during holidays and promotions. We process orders from Monday to Friday. Orders will be processed within 1-2 business days of the order date and shipped the next day after the processing date. Please note that we do not deliver on weekends.
How long will it take to receive my order?
Due to high demand, orders can take 2-4 weeks.
What happens if I don’t receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund.
Do I have to pay duties and taxes?
The prices shown on our website do not include taxes and duties in euros, which means you may have to pay duties and taxes after you receive your order. Import duties, duties and related customs fees may be levied